Removals Camden Terms and Conditions of Service
These Terms and Conditions set out the basis on which Removals Camden provides removal, relocation, packing, storage, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company, we, us, our refers to Removals Camden as the provider of removal and related services.
1.2 Client, you, your refers to the person, firm, or organisation purchasing or using our services.
1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, storage, clearance, or associated services provided by us.
1.4 Goods means the items and property which are the subject of the Services.
1.5 Contract means the agreement between you and us for the provision of Services, comprising these Terms and Conditions and any written quotation, booking confirmation, or agreed variation.
2. Scope of Services
2.1 We provide domestic and commercial removals, including local and regional moves, packing and unpacking, loading and unloading, and short-term or longer-term storage where offered.
2.2 The precise scope of the Services, including collection and delivery addresses, dates, times, special instructions, and any additional services, will be set out in our quotation and or booking confirmation.
2.3 We reserve the right to refuse to carry or handle any items which, in our reasonable opinion, are unsafe, illegal, or unsuitable for transport or storage, including but not limited to hazardous materials, perishable goods, and items prohibited by law.
3. Booking Process
3.1 All bookings are subject to availability and our written confirmation. A booking will be deemed accepted only when we have issued a booking confirmation setting out the agreed Services, charges, and any applicable terms specific to your move.
3.2 You are responsible for providing accurate and complete information when requesting a quotation and confirming a booking. This includes, but is not limited to, the following:
a. Full collection and delivery addresses and access details
b. Property type and floor level at each address
c. Any access restrictions, including parking limitations, permit requirements, narrow entrances, stairs, or lifts
d. An accurate list or a reasonable estimate of the volume and nature of the Goods
e. Any particularly large, heavy, fragile, or high-value items
f. Any special handling requirements or timing constraints.
3.3 If, upon arrival, the actual circumstances differ significantly from the details provided at the time of booking, we may adjust the charges, modify the Services, or, in extreme cases, decline to carry out all or part of the work for safety or legal reasons.
3.4 Quotations are normally provided based on the information you supply. Unless otherwise stated, quotations do not include insurance beyond the standard cover, customs duties, parking fines or charges, congestion charges where applicable, tolls, storage fees, or additional work arising from unforeseen circumstances.
3.5 Quotations are typically valid for a limited period stated in the quotation. After this period, the quotation may be subject to revision.
4. Price and Payment Terms
4.1 Our charges may be based on a fixed price quotation or on an hourly rate, as specified in the booking confirmation.
4.2 Unless otherwise agreed in writing, a deposit may be required to secure your booking, with the remaining balance due on or before the day of the move and in any event prior to the completion of unloading.
4.3 We accept payment by the methods stated in our quotation or booking confirmation. You are responsible for ensuring that cleared funds are available by the due date.
4.4 If payment is not received when due, we reserve the right to:
a. Suspend or cancel the Services
b. Charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full
c. Exercise a lien over the Goods in our possession until all outstanding sums have been paid, including any additional storage, handling, or legal costs incurred.
4.5 Where Services are extended at your request on the day, additional time or work will be chargeable at our prevailing rates, and payment may be required immediately or at completion, depending on our stated terms.
5. Cancellations, Postponements, and Changes
5.1 If you wish to cancel or postpone a booked Service, you must notify us as soon as possible in writing or in another form clearly agreed with us.
5.2 We may apply a cancellation or postponement fee depending on the notice given before the agreed start time:
a. More than 7 days notice: no cancellation fee, or a nominal administration fee if stated in the quotation
b. Between 3 and 7 days notice: up to 50 percent of the quoted charges may be payable
c. Less than 3 days notice, including on the day of the move: up to 100 percent of the quoted charges may be payable.
5.3 If we are unable to provide the Services on the agreed date or time due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, or industrial action, we will notify you as soon as practicable and offer an alternative date or time. We shall not be liable for consequential losses resulting from such delays, subject to section 10.
5.4 If you request changes to the scope of work, addresses, access details, or timing after booking, we may need to revise the quotation and adjust the charges accordingly. Any agreed changes will be confirmed by us.
6. Your Responsibilities
6.1 You are responsible for:
a. Ensuring that all Goods are ready for collection and properly packed unless we have agreed to provide packing services
b. Ensuring that all Goods are owned by you or that you have full authority from the owner to move them
c. Obtaining any necessary permissions or permits for parking, loading, unloading, or access at all relevant locations
d. Ensuring suitable access to the property, including the safe and clear movement of Goods to and from the vehicle
e. Removing or securing any fixtures, fittings, or appliances, and disconnecting electrical, gas, or plumbing connections unless specifically agreed in writing
f. Arranging appropriate insurance cover for any items exceeding our standard liability or excluded from our liability, as described in section 9.
6.2 You must not include in the Goods any items that are hazardous, explosive, illegal, perishable, or otherwise unsuitable for transport or storage, including but not limited to fuel, chemicals, firearms, live animals, or controlled substances.
6.3 You must ensure that children, pets, and third parties are kept away from the working area and vehicles for safety reasons.
7. Access, Parking, and Delays
7.1 You must inform us in advance of any known access restrictions, such as limited vehicle height, weight or width limitations, parking controls, time restrictions, or the need for parking permits.
7.2 Unless we have expressly agreed to arrange parking, you are responsible for securing suitable parking for our vehicles at both collection and delivery addresses. Any parking fees, fines, or penalties incurred as a result of insufficient or incorrect information may be charged to you.
7.3 If we are delayed in carrying out the Services due to factors beyond our reasonable control, including but not limited to restricted access, waiting for keys, or delays caused by other parties, we may charge for waiting time or additional hours at our prevailing rates.
8. Packing, Handling, and Excluded Items
8.1 If you have requested packing services, we will pack your Goods with reasonable skill and care, using appropriate materials. However, it remains your responsibility to identify any fragile, high-value, or unusually delicate items that require special attention.
8.2 If you are packing your own Goods, we are not liable for damage arising from inadequate or improper packing, including the use of unsuitable boxes or materials.
8.3 We do not dismantle or reassemble furniture, fixtures, or equipment unless expressly agreed as part of the Services. Where we do agree to such work, it will be undertaken with reasonable skill and care but at your risk in respect of any manufacturer warranties, age-related fragility, or pre-existing defects.
8.4 We do not transport certain items, including, without limitation, cash, jewellery, watches, important documents, securities, antiques of exceptionally high value, or collections, unless expressly agreed in writing. You are advised to carry such items personally.
9. Liability and Insurance
9.1 We will exercise reasonable skill and care in providing the Services. Our liability for loss of or damage to Goods is subject to the limitations set out in this section.
9.2 Our standard liability is limited to a reasonable amount per item or per consignment, as specified in your quotation or booking confirmation. If no specific limit is stated, our liability will be limited to a reasonable market value per item, subject to an overall cap for the consignment.
9.3 We are not liable for:
a. Loss or damage arising from your failure to pack Goods properly when you have chosen to pack them yourself
b. Loss or damage to fragile items where we have advised that they are inadequately protected
c. Loss of or damage to contents of drawers, containers, or furniture not emptied before the move
d. Damage to furniture that is made of weak, brittle, or self-assembly materials which may not be designed to be moved once assembled
e. Pre-existing damage, wear and tear, or defects
f. Loss or damage arising from war, terrorism, natural disasters, or other events beyond our reasonable control.
9.4 We are not liable for indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress, arising from the performance or non-performance of the Services, except where such liability cannot be excluded by law.
9.5 You are strongly advised to arrange adequate insurance for your Goods, especially high-value items, to cover their full replacement value. Additional insurance cover may be available on request, subject to separate terms and charges.
9.6 Any claim for loss, damage, or shortage must be notified to us in writing as soon as reasonably practicable, and in any event within a reasonable period after delivery or after you become aware of the issue. You must provide sufficient details to enable us to investigate the claim.
10. Waste and Environmental Regulations
10.1 Where we provide clearance or disposal services, we will handle waste and unwanted items in accordance with applicable waste and environmental regulations.
10.2 We will only remove waste that we are legally permitted to carry and dispose of. Hazardous or regulated waste may require specialist contractors and is not included in standard removal services.
10.3 You are responsible for clearly identifying items intended for disposal and ensuring that no items of value or importance are mixed with waste.
10.4 Any additional charges arising from the disposal of restricted materials, contaminated items, or unanticipated volumes of waste may be passed on to you.
11. Storage Services
11.1 Where storage is provided as part of the Services, the terms in this section apply in addition to the other provisions of these Terms and Conditions.
11.2 Storage charges will be invoiced as agreed, usually monthly in advance. Access to stored Goods may be subject to reasonable notice and handling charges.
11.3 If storage fees remain unpaid, we may exercise a lien over the stored Goods and, after giving reasonable notice, may sell or dispose of some or all of the Goods to recover outstanding sums and costs, subject to applicable law.
11.4 Goods must not be stored if they are perishable, hazardous, illegal, or otherwise unsuitable. We reserve the right to inspect and, if necessary, refuse or remove such items.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of the Services, you should raise the matter with us as soon as possible so that we can try to resolve the issue promptly.
12.2 Formal complaints should be made in writing, providing full details of the matter, including dates, locations, and any supporting evidence.
12.3 We will acknowledge your complaint within a reasonable time and aim to provide a substantive response after investigating the matter.
13. Data Protection and Confidentiality
13.1 We will use your personal information only for the purpose of providing and managing the Services, processing payments, and fulfilling our legal obligations.
13.2 We will take reasonable steps to protect your personal data and will not share it with third parties except where necessary to perform the Services, recover debts, comply with legal duties, or where you have given your consent.
14. Variation and Severability
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract unless a later version is expressly agreed with you.
14.2 Any variation to these Terms and Conditions will only be effective if agreed in writing by us.
14.3 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.
15.2 Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By proceeding with a booking or using our Services, you confirm that you have read, understood, and agree to these Terms and Conditions.
